Privacy Policy

Privacy Policy

Welcome to OCN Group’s privacy policy (“Privacy Policy”).

OCN Group respects your privacy and is committed to protecting your personal data, including how we collect, use and retain it. This Privacy Policy will apprise you about how we look after your personal data when you visit our website and tell you about your privacy rights and how you are protected.

Specifically, and with regards to OCN Group, this Privacy Policy provides you with information about:

  • personal data that we collect;
  • why we collect and use your data;
  • when and why we share personal data within OCN Group and with other organizations;
  • the rights and options you have regarding your personal data; and
  • why and how we collect and use your personal data through your use of our website, including any data you may provide via our website, or when you use any of our services, or otherwise submit information to OCN Group.

This website is not intended for minors, and we do not knowingly collect any personal data for anyone under 18 years of age.

Please read this Privacy Policy. If you have any questions about our use of your information, please email us.

This Privacy Policy may be amended occasionally, and if it is, the latest version will always be available on this webpage. Please note that by continuing to use this website, you agree to any updated versions of our Privacy Policy.

Third-party links

This website may include links to third-parties, affiliates, or other websites. Clicking those links may enable third parties to collect your data. We do not control, operate or influence these third-party websites and cannot be held responsible for their privacy statements, notices, or other policies. We suggest you read the privacy notices of any websites you visit and check their policies before providing any personal data.

The personal data we hold about you should be accurate and up-to-date. Please inform us if your personal information or circumstances change during your relationship with us.

Why we collect your data

There are many legitimate reasons why we collect and use your personal information and data, including:

  • Consent In specific situations. We can collect and use your data with your consent.
  • Contractual obligations. We may use your information where it is needed to either enter into a contract with you to provide services, or perform our duties under that contract, or provide you with advice or guidance related to our products or services.
  • Legal compliance. We may collect and use your data and provide such data to a regulator or other legally entitled body.
  • Legitimate interest. We may use your information in our business's operation to manage our business and protect our customers, employees, and property. It is in our legitimate interest to ensure our processes and systems work well and continue business operations. In some circumstances, we require your data to pursue our legitimate interests in a way that might reasonably be expected as part of operational responsibilities and which does not affect your rights.

Please be aware that if you do not agree to provide us with the requested information, we may not be able to continue to operate your account or provide services to you.

How we collect your data

We collect information in many ways, which may include:

  • Information you provide to us;
  • Information received from third parties, including third parties who provide services to you or us, and other financial organizations (where permitted by law);
  • Information that we learn about you during our relationship with you and the way you operate your account, such as transactions carried out;
  • Information collected from the devices that you use to access our services (for example, IP addresses or telephone numbers;
  • Information collected from public sources, such as the media, company registers, and online searches.

Information we collect and use

We collect and use various types of personal information before and during your relationship with us. We will limit the collection and use of data and information to that which is necessary to achieve legitimate purposes as detailed in this Privacy Policy.

The types of personal information and data include:

  • Personal details such as your name and address, date of birth, and contact information;
  • Financial information such as your account transactional information and history;
  • Family information such as the number of dependents you have, your marital status, and close family contact details;
  • Financial information such as details of your personal wealth, assets and liabilities, income, credit and borrowing history and needs, objectives and goals;
  • Education and work history;
  • Products and services provided;
  • Visual images such as copies of passports or government-issued IDs.

Where legally permitted or to fulfill our regulatory responsibilities, we may share your personal information to prevent and detect crime and comply with money laundering, fraud, terrorist financing, bribery, and corruption laws.

How we use information

We may use your personal information to:

  • Operate and manage your relationship and account with us, including sharing information within our organization and externally;
  • Contact you by telephone or email in connection with your account;
  • Send you information about our products and services;
  • Fulfilling our legal and regulatory requirements, including assessing and managing risk.

If our relationship ends, we will continue to handle your personal information as detailed in this Privacy Policy.

Disclosure of personal information (including outside the EEA “European Economic Area”)

We may disclose your personal information to other employees in our organization if needed to carry out their duties or fulfill a service requirement.

When we disclose your information to third parties, they will only use it as a data controller or data processor. This will depend on the reasons we shared the information with them. We will only disclose your personal information in compliance with relevant data protection laws or when required to do so by law.

The transfers of personal information can happen outside the EEA where we are assured that appropriate safeguards are in place over the transfer and use of information or data.

We may share some anonymous statistics with third parties and internally in OCN Group, but you will not be identifiable from that data. We will not disclose or sell your data or information to anyone.

Retention of your personal data (including outside the “EEA”)

Data and information we collect and use will be transferred and retained outside the EEA. We ensure that all parties to whom data is transferred protect it the same way we would and are subject to the relevant protections.


We take every reasonable measure to ensure that your information and data are held securely and in alignment with this Privacy Policy.

We use strict security protocols regarding storage and access to personal information and use strict procedures and security measures to prevent unauthorized access. Unfortunately, sending information over the internet (i.e., by email) is not totally secure, and although we do our utmost to protect your information, we cannot guarantee its security entirely. As such, in the event of a security breach, we do not accept liability for any loss, direct or indirect, theft or misuse of the personal information that you have provided to us or you have submitted on our website.

Your rights

Access. You have the right to view the information that we hold about you.

Correction. You have a right to correct any inaccurate, incomplete, or out-of-date information that we hold about you. If any of the information we hold about you is not correct, you have a right to request that we limit the use of that information and correct any inaccuracies.

Deletion. You have a right to ask that we delete your information. You may request that we delete all information about you if:

  • we no longer need your data for the purposes that it was initially intended for;
  • we have sought your consent to use your information, and you wish to withdraw your permission; or
  • we are using your information in an unlawful way

Limitations. You have a right to request that we limit the use of your information and request that we delete your information if:

  • we no longer need your data for the purposes that it was initially intended for;
  • we have sought your consent to use your information, and you wish to withdraw your permission; or
  • we are using your information in an unlawful way

Marketing. You have a right to refuse direct marketing. You have a right to refuse to allow the use of your information for direct marketing purposes.

Complaints. You have a right to complain. If you wish to complain about how we have handled your information, you can contact us by email in the first instance.

Data retention

By providing you with products or services, we create records that contain your information, such as customer account records, activity records, and transaction records. These records can be maintained in a variety of formats. We keep records so we can serve our customers and comply with legal obligations. Records help us demonstrate that we are in compliance and provide evidence of our business operations. Retention periods for records are dependent on the type of record, the nature of the activity, service, and relevant legal or regulatory obligations.

We may keep your information for more extended periods, particularly where we need to delay destruction or deletion based on a legal order or investigation by law enforcement or regulators. This ensures we are able to produce records as evidence if requested by authorities.

Please contact us by email if you have questions or comments about our Privacy Policy.